Ask Your Questions Right Away

We’re here to answer all the questions you may have. Your question is not listed? Head over to our Support Forum.

General Questions
License usage
Support & updates

General Questions:

Asking a few focused questions can help you get a broad idea of the services and products. Here are some general questions with appropriate answers:

1. Why should I choose Crowdy Themes?

You should choose Crowdy Themes as they can help you create professional, functional, and appealing websites. They are easy to customize, responsive, and look good on all devices. In addition, they will enable you to create a website in minutes without facing any technical difficulties. 

Yes, you need to use some of our plugins to have a seamless website creation experience. Animation Addon for Elementor, Animation Addon for Elementor Pro, Extension for Animation Addon, Sassly Essential, Elementor, and Contact Form 7 are the plugins that you need to utilize. 

Yes, the Animation Addon for Elementor Pro is a premium plugin. You can use it for free for one year after purchasing our theme. But subsequently, you have to register for it again. 

Yes, we offer a free trial for our themes to the clients who ask for it. So, if you need a free trial, you can let us know via email. 

The purchase code for the themes is available on ThemeForest. So, collect the code as soon as you complete the purchase on ThemeForest. 

License Usage:

To get started, you need to install and activate the license key for all of our premium themes. For managing licenses and making it easy to add, you can look into the following questions and answers:

1. Do I need to renew my license annually?

No, you don’t need to renew your license annually. You can keep working with the same license provided at the time of purchase. 

To be honest, you need to purchase multiple licenses for multiple websites. Suppose you have three websites, so you definitely need three licenses. 

No, there is no need to purchase a new license if you use the theme on a sub-domain.

No, a staging site doesn’t require an additional license. 

Of course, we offer some enticing discounts to our clients. If you purchase a bulk collection of themes, never forget to grab your discounts. 

 

Support & Updates:

We are committed to ensuring your journey with our themes is seamless and rewarding. Our support and update services are designed to provide you with consistent assistance. Here are some questions with appropriate answers:

1. Do you offer support?

Certainly! We’re always ready to assist you. Please go ahead and share the details of the theme or topic you’d like support with. We will do our best to provide helpful information and fix the issues. 

Please check the ThemeForest marketplace to get a complete idea of the support system, as we strictly adhere to their principles. 

 

We always try to respond to the support ticket within 48 hours. But the response time may vary at times due to some technical issues. 

You can spontaneously use our support services for up to 6 months. After that period, you need to extend the service. 

Once your support period has expired, you just need to contact us and extend the service again. 

Yes, we release updates at least twice in a month. You can expect new features and functionality in every update. 

You can get regular updates to your dashboard from ThemeForest. 

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